- Where does Pawsome Emporium ship to?
- We ship Australia-wide from Australia, and internationally to the United States, United Kingdom, Ireland, Germany, France, the Netherlands, Canada, New Zealand and beyond. Australian delivery takes 3–7 business days; international orders typically arrive in 7–18 business days.
- Is delivery free?
- Delivery is free on Australian orders over $99 AUD. Under $99 a flat rate is calculated at checkout, and international shipping is quoted at checkout before you pay.
- Can I shop in my own currency?
- Yes. Prices can be viewed and paid in AUD, USD, GBP, EUR, CAD, JPY and ZAR using the currency switcher in the header, so shoppers in Australia, the USA and Europe always see local pricing.
- What is your returns policy?
- Unused items in their original packaging can be returned within 14 days of delivery for a refund or exchange. Return postage is covered by us for faulty, damaged or incorrectly sent items.
- What kind of pet products do you sell?
- Eight curated collections: Eat (treats and chews), Play (toys and enrichment), Life (beds, furniture and wellbeing), Dine (ceramic bowls and feeders), Walk (leads and harnesses), Wear (collars and apparel), Groom (grooming and care) and Travel (carriers and on-the-go gear) for both dogs and cats.
- Are the products safe for dogs and cats?
- Every product is selected for pet-safe, non-toxic materials and is checked against Australian consumer safety expectations before it is listed. Product pages list materials, sizing and care instructions.